FAQ

Who can order from Bud Mail?

Adults aged 19 and over.

How do I pay?

By Interac e-Transfer. After you place your order, the payment details are on your order confirmation page and in your confirmation email.

What does shipping cost?

Canada Post is free on orders of $120 or more. Otherwise choose express flat rate for $15 (2–3 business days) or UPS / Purolator for $40 (1–3 business days to major cities, signature required). More on our Shipping page.

Can you ship to a P.O. box?

No, please give a street address.

Is the packaging discreet?

Yes. Plain, unmarked, smell-proof packaging on every order.

How do I track my order?

We email your tracking number when your order ships.

Something is wrong with my order. What now?

Email orders@budmail.shop within 7 days of delivery with your order number and a photo. Damaged, faulty or wrong items are replaced or refunded. See our Refund & Returns Policy.

Can I cancel?

Yes, free of charge any time before your order ships. Email us your order number.